1. Introduction
This Refund and Replacement Policy ("Policy") applies to all products purchased from Do Good Traders through our BlocQ website (https://blocq.in/). We strive to ensure that all products reach our customers in perfect condition. However, we understand that issues may occasionally arise during transit.
2. Eligibility for Refund or Replacement
Customers are eligible for a refund or replacement only under the following circumstances:
a) The product received is damaged during transit. b) Valid proof of damage is provided and verified by our company.
3. Refund or Replacement Process
3.1. Reporting Damage If you receive a damaged product, you must report it to us within 48 hours of delivery. Please contact our customer service at contact@blocq.in with the following information:
- Your order number
- Description of the damage
- Clear photographs of the damaged product and packaging
3.2. Verification Our team will review your claim and the provided evidence. We may request additional information or photographs if needed.
3.3. Approval If your claim is approved, we will offer you the choice of a refund or replacement, subject to product availability.
3.4. Returning the Product If a refund or replacement is approved, we will provide instructions for returning the damaged product.
4. Refund Process
If a refund is chosen and approved:
- The refund will be processed to the original payment method used for the purchase.
- Processing time may take up to 10 business days, depending on your payment provider.
5. Replacement Process
If a replacement is chosen and approved:
- We will ship a replacement product at no additional cost to you.
- Shipping times for replacements are subject to product availability and standard shipping procedures.
6. Exceptions
This policy does not cover:
- Products damaged due to misuse, accidents, or normal wear and tear.
- Products that have been used or altered after delivery.
- Any issues not related to transit damage.
7. Right to Refuse
Do Good Traders reserves the right to refuse a refund or replacement if we have reason to believe that the claim is fraudulent or not in accordance with this policy.
8. Changes to Policy
We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting on our website.
9. Contact Us
If you have any questions about this Refund and Replacement Policy, please contact us at:
Email: contact@blocq.in
Address: SHANTHISEKHAR IMPEX PRIVATE LIMITED PLOT NO. 15, HUDA LAYOUT, NANDAGIRI HILLS ROAD NO. 69, JUBILEE HILLS HYDERABAD, TELANGANA STATE INDIA - 500033